Is it me or it feels like something is wrong when you buy a book in a physical bookstore? Why should I watch that horrible programs broadcasted on the TV for mediocre minds when I can watch whatever I want on Youtube? If you have not asked that questions yet, maybe it´s time to do it. Because all these questions that deal with the Internet world as a substitute to some traditional products and services are changing behaviors, then societies and, after all, economies.
I am not the first saying that everything has changed. Don Tapscott said it in his brilliant book called “wikinomics” in 2006, where he anticipated the breakdown of the traditional companies if they don´t adapt their business strategies to the new economic scenario. Why should I watch TV news when all I need is to have a look in twitter to know what is happening? Inmediate networked services are winning the battle of the audiences, and why is that? Is the same reason as always: when you can have it now, cheap an easy. Then you´ve got a winner.
And who is suffering all that change? The companies who still keep approaching their business in a Top to down approach (WE design a product, WE protect it from our competitors, WE send our message to the targeted people, WE sell it in a propietary way, WE dont have to ask the client if he is satisfied, WE are leaders, big and…dead). And, on the other hand, businesses, public institutions and organizations that change their mind and start working FOR their prosumers (producers & consumers) are experiencing higher growth rates than ever. It is as easy as finding the community you want to talk with, giving them the conversation they need to have, and finally, produce for them the products that nobody is giving them because they are not being heard.
The times when big companies enforced clients to buy their products ” in their way” finished long time ago. Now you have to adapt your business to the people. You have to listen to them, talk to them, study what are their needs, and build a product specifically designed to satisfy them at this moment. It has to be fast, it has to be smart (because if you don´t do it now, tomorrow you will have a competitor somewhere over the world), and it has to be sincere. Now doing business is the nearest thing to have a relationship: if you cheat your customer, there is not a second chance. The magic is gone.
If you want to think about that issues, please have a look to the following video:
Escrito por alvaroxperiences 
